FAQs

You have questions, we have answers.

These are the most frequently asked questions that we get from our customers. Simply scroll down to find your question, and click on it to reveal the answer.

Plumbing

What agencies are you affiliated or approved to work with?

SCA, MTA, Port Authority, NYCHA, HPD, NYC SBS DLS, DOT, and DASNY. 

Can you design or engineer a project?

Yes we can.

Do you perform your own drafting & engineering?

Yes we can.

Do you perform your own expediting?

Yes we can.

Do you offer service and maintenance contracts?

Yes we can.

What areas do you service?

All of NYC metro area, Long Island, and Westchester.

Do you perform required local law and yearly inspections?

Yes we can.

What is your bonding capacity?

Find the relevant information by clicking here

Do you do free estimates?

Yes we can.

Is it true that you perform all size projects?

Yes we can.

Does Pace offer a warranty for the work done?

Yes we can.

Does Pace provide free estimates?

Yes we can.

What is Pace's hourly plumbing rate?

Yes we can.

Are Pace's plumbers licensed and experienced?

Yes we can.

Fire Protection

What agencies are you affiliated or approved to work with?

SCA, MTA, Port Authority NYCHA, HPD, NYC SBS DLS, DOT, and DASNY

Can you design or engineer a project?

Yes we can.

Do you perform your own drafting & engineering?

Yes we can.

Do you offer service and maintenance contracts?

Yes we can.

What areas do you service?

All of NYC metro area, Long Island and Westchester.

Do you perform required local law and yearly inspections?

Yes we can.

What is your bonding capacity?

Find the relevant information by clicking here.

Do you do free estimates?

Yes we can.

Is it true that you perform all size projects?

Yes we can.

What fire protection services does Pace offer?

We offer NFPA 25, Pre Action, Foam Systems, Kitchen Hood, Fire Pump, 5 year tests, and more.

How does Pace keep records of inspections and service history?

Pace retains all inspections and permits in a database to ensure we have access to it when needed.

How much experience does Pace have? Are the Pace technicians certified?

Pace has over 25 years of experience. All of our technicians are trained in-house.

To what industries does Pace offer fire protection?

We service residential, commercial, industrial & hospital new construction, renovation or maintenance and repairs.

What is Pace's process for determining an estimate?

Every job is different. We have the capability of providing an estimate from drawings or by scheduling an visit to determine the project requirements.

Mechanical

What agencies are you affiliated or approved to work with?

SCA, MTA, Port Authority NYCHA, HPD, NYC SBS DLS, DOT, and DASNY.

Can you design or engineer a project?

Yes we can.

Do you perform your own drafting & engineering?

Yes we can.

Do you offer service and maintenance contracts?

Yes we can.

What areas do you service?

All of NYC metro area, Long Island, and Westchester.

Do you perform required local law and yearly inspections?

Yes we can.

What is your bonding capacity?

Find the relevant information by clicking here.

Do you do free estimates?

Yes we can.

Is it true that you perform all size projects?

Yes we can.

Which HVAC brands does Pace install, service, and warranty?

We service and install equipment from all manufacturers. Our certified technicians are approved to start up and install most equipment.

Does Pace have OHSA certifications and a safety program?

Yes we do! Pace prides itself on ensuring every project is done safely. All of our staff is OSHA certified.

Is Pace bonded and insured?

Yes, read more on our Insurance and Bonding page.

What are the details of Pace's liability insurance?

Read about our liability insurance on our Insurance and Bonding page.

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